Upper Café
Training within a parisian modern brasserie chain
In 2018 the Taurinya brothers, owners of the parisian modern brasserie chain Upper Café, solicit Foodies Consulting to provide training for kitchen and service teams.
OUR MISSION
To ensure the best possible operational processes, Foodies Consulting assists Upper Café with their kitchen and service staff training in September 2018.
OUR APPROACH
Training
Our mission has covered :
✔️ Recipes
✔️ Kitchen and service organization
✔️ Essential service skills and rules
✔️ Pre and post-shift meetings
✔️ Tasting and knowledge of all food & beverage menu items
✔️ Selling techniques
✔️ Customer delight
✔️ Service customization
✔️ Mastering the digital solutions
✔️ Standards & procedures
✔️ Leadership
✔️ Negociation
✔️ Identification, control and decision making
✔️ Operational and financial management
✔️ Sales analysis
✔️ Menu Engineering
✔️ Physical/Theoretical inventories
✔️ Human resources management
✔️ Supervision of two services leading to assessment, debriefing and correctives actions
TESTIMONY
“We manage and regularly open new brasseries hiring dozens of employees for each location, with a frequent high turnover. It is becoming more and more difficult to take the time to provide our associates with ongoing and solid training in order to maintain the level of quality which has made us successful. Recommended by many restaurateurs, Foodies Consulting seemed to be the best partner to carry out this mission and our teams are now more confortable and better trained than ever !”
Alexandre Taurinya
Upper Café co-founder